BIGFACE COFFEE

PRIVACY POLICY

Last updated: February 3, 2025

BIG FACE COFFEE LLC. ("BIGFACE," "we", "our", and "us") takes your privacy and the security of your information seriously, and we encourage you to read this privacy policy ("Privacy Policy") carefully to understand how we collect and handle information that you share with us and the steps we take to protect that information. All references in this Policy to "Website" include all of BIGFACE's websites that link to this Privacy Policy.

This Privacy Policy does not cover information we receive from third parties. If you have any questions regarding this Privacy Policy, please contact us at HELLO@BIGFACEBRAND.COM.

By accessing the Website or making a purchase from us, you agree to be bound by this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Website or make a purchase from us. Each time you use the Website, the current version of this Privacy Policy will apply. Accordingly, when you use the Website, you should check the date of this Privacy Policy (which appears at the top) and review any changes since you last reviewed the Privacy Policy.

INFORMATION WE COLLECT

We collect two types of information from users of our Website: "Personal Information," which is information that you provide that can be used to identify you (such as your name or email address), and "Aggregate Information," which is information that cannot be used to identify you (such as frequency of visits to the Website and your browser type).

We collect certain information from you when you share that information with us, when you use our Website, attend our events, communicate with us such as by e-mail, phone call or text message, interact with us through social media, and when you purchase our products from us.

INFORMATION YOU PROVIDE TO US

We collect personal information that you share with us, including:

• Contact information: such as your name, phone number, and email and postal address;
• Payment information: if you make a purchase on our Website, we collect information such as your name, billing address and payment card details, including card number, expiration date and security code;
• Social media: if you interact with us through our social media accounts, we collect your social media handles, content, and other data posted on our official social media pages, as well as information that you provide when you interact with us;
• Contact Us: you may provide personal information contained in content you submit to us, such as through our "Contact" feature or customer support tools on the Website.
• Promotions etc.: From time to time we may provide you with the opportunity to participate in surveys or other promotions. If you participate, we will collect certain personal information from you, which typically includes your contact information.

INFORMATION WE RECEIVE FROM THIRD PARTIES

We receive information from third parties from third-party social media services (e.g., Facebook) or payment services (e.g., ShopPay) if you choose to link to, create or log into your Website account through these services.

INFORMATION WE AUTOMATICALLY COLLECT

When you use our Website, we automatically receive and collect information from your device. This information includes the following:

• Information about your device, such as the operating system, hardware, system version, Internet Protocol (IP) address, device ID, and device language.
• The specific actions that you take when you use our Website, including but not limited to the pages and screens that you view or visit, search terms that you enter, and how you interact with our Website.
• The time, frequency, connection type, and duration of your use of our Website.
• Information regarding your interaction with email messages, for example, whether you opened, clicked on, or forwarded the email message.
• Identifiers associated with cookies or other technologies that may uniquely identify your device or browser (as further described below).
• Pages you visited before navigating to our Website.

AGGREGATE INFORMATION COLLECTED

Aggregate Information is information that does not identify you. Aggregate Information may be collected when you use our Website, independent of any information you voluntarily enter. Additionally, we may use one or more processes to de-identify information that contains Personal Information, such that only Aggregate Information remains. We may collect, use, store, and transfer Aggregate Information without restriction.

COOKIES AND ANALYTICS

Like most websites, our Website may use "cookies." Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to help us identify you when you come to our Website. Our Website collects cookies and may use cookies for reasons including, but not limited to:

• Analyze our web traffic using an analytics package.
• Identify if you are signed in to the Website.
• Test content on the Website.
• Store information about your preferences.
• Recognize when you return to the Website.

Overall, cookies help us provide you with a better Website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website.

We may use third parties, such as Google Analytics or other analytics providers, to analyze traffic to our Website. Google Analytics does not create individual profiles for visitors and only collects aggregate data. To disable Google Analytics, please download the browser add-on for the deactivation of Google Analytics provided by Google at http://tools.google.com/dlpage/gaoptout?hl=en. To learn more about privacy and Google Analytics, please consult the Google Analytics overview provided by Google at http://www.google.com/intl/en/analytics/privacyoverview.html.

INTEREST-BASED ADVERTISING AND META PIXEL

We may also participate in interest-based advertising using similar technology. This means that you may see advertising on our Website tailored to how you browse, or you may see advertising for BIGFACE on other websites based on your browsing behavior across websites. Some websites where we may advertise belong to ad networks that use your web browsing history to choose which ads to display on their network websites; these ads include advertising for BIGFACE. Other websites where you see our ads may use interest preferences that you have chosen on those sites, as well as registration and other information about you, to choose which ads to display to you. Some internet browsers, websites and mobile devices offer opt-outs for interest-based advertising. Please refer to the website that you are visiting, your browser and/or your device settings for additional information.

You can opt-out of receiving interest-based ads from third parties who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website (http://www.networkadvertising.org/choices/) and DAA website (http://www.aboutads.info/choices/).

We use Meta Pixel to customize our advertising and to serve you ads on your social media based on your browsing behavior. This allows your behavior to be tracked after you have been redirected to our Website by clicking on the Facebook ad. The Meta Pixel stores a cookie on your device to enable us to measure the effectiveness of Facebook ads for statistical and market research purposes. We do not have access to the information collected through the Meta Pixel. However, the information collected via the Meta Pixel is also stored and processed by Facebook. Facebook may link this information to your Facebook account and also use it for its own promotional purposes in accordance with Facebook's Data Usage Policy. The Meta Pixel also allows Facebook and its partners to show you advertisements on and outside of Facebook. You can opt-out of displaying Facebook ads by visiting your Facebook Ad Settings, and you can clear and control the information third parties share with Facebook in your Off-Facebook Activity page. If you do not have a Facebook account, you can opt-out of Facebook ads through the Digital Advertising Alliance as describe above.

HOW WE USE YOUR INFORMATION

In general, we collect information and Personal Information from you so that we can provide our Website, operate our business, and provide information that you request from us. This includes but is not limited to the following:

• Provide, operate, improve, maintain, and protect our Website.
• Provide you with technical and other support.
• Fulfill your order and deliver your products.
• Assist you with product selection and suggest products to you.
• Send you updates, marketing communications, and other information about BIGFACE and our Website.
• Send you notices and alerts.
• Conduct research, analytics, and monitor and analyze trends and usage.
• Product improvement and development.
• Contact you and respond to your inquiries.
• Administer your participation in a contest, survey, or other event.
• Infer or draw inferences about you based on the information we have collected about you.
• Enhance or improve user experience, our business, our products, and our Website, including the safety and security thereof.
• Personalize our Website to you.
• As necessary to comply with any applicable law, regulation, subpoena, legal process, or governmental request.
• Enforce contracts and our Terms of Service, including investigation of potential violations thereof.
• Detect, prevent, or otherwise address fraud, security or technical issues.
• Protect against harm to the rights, property or safety of BIGFACE, our users, or the public as required or permitted by law.

HOW WE SHARE YOUR INFORMATION

We do not rent or sell your Personal Information.

Like most companies, we share information, including Personal Information, in certain circumstances with third parties through operation of our Website and our business. Below we explain when that happens.

SERVICE PROVIDERS; PAYMENT PROCESSORS

We may transfer Personal Information to third parties for the purpose of providing the Website or operating our business. For example, we may transfer your Personal Information to third-party service providers to assist with providing the Website, our online store, and to communicate with you about current or future offerings.

We may also share your information with payment processors and delivery services to facilitate your transactions made on our Website.

REQUIRED TRANSFERS

We may also transfer your Personal Information to third parties under the following circumstances: (i) to comply with a legal requirement, law, subpoena, judicial proceeding, court order, governmental request, or legal process; (ii) to investigate a possible crime, such as fraud or identity theft; (iii) in connection with the sale, purchase, merger, asset sale, financing, reorganization, liquidation or dissolution of BIGFACE, including the evaluation thereof; (iv) when we believe it is necessary to protect the rights, property, or safety of BIGFACE or other persons, or (v) as otherwise required or permitted by law, including any contractual obligations of BIGFACE.

AS DIRECTED BY YOU AND WITH YOUR CONSENT

We also share Personal Information with companies, organizations, or individuals outside of BIGFACE at your direction or when we have your consent to do so.

OPTING OUT

If you no longer wish to receive our marketing and promotional communications, you may opt-out by following the instructions included in each communication.

If you do not wish to continue receives SMS/MMS mobile messages from us, reply STOP to any mobile message from us in order to opt-out. You may receive an additional mobile message confirming your decision to opt-out.

CHILDREN'S PRIVACY

Our Website is not intended for use by children under the age of 18 and we do not knowingly collect Personal Information from children under the age of 18 in connection with the Website.

HOW WE PROTECT YOUR INFORMATION

We take the security of your Personal Information very seriously. We use reasonable administrative, physical, and technical safeguards to secure the Personal Information you share with us. Despite these safeguards and our additional efforts to secure your information, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your Personal Information.

NON-US USERS

We are based in the United States, and our Website is hosted there. If you are visiting our Website from another country, the laws governing our Website's collection and use of Personal Information may be different from the laws of your country. If you decide to visit our Website, or share your Personal Information with BIGFACE, you are agreeing to be governed by the laws of the United States, and agree to the transfer of your information to the United States.

THIRD-PARTY WEBSITES

The Website may contain hyperlinks to websites operated by third parties, which may include social media features, such as social media buttons or links. We provide such hyperlinks for your reference and convenience only. We do not control such websites and are not responsible for their content or the privacy or other practices of such websites. It is up to you to read and fully understand their privacy policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. If you are submitting information to any such third party through our Website, you should review and understand that party's applicable policies, including their privacy policies, before providing your information to the third party.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to amend this policy at any time without any prior notice to you. Each time you use our Website the current version of this Privacy Policy will apply. When you use our Website, you should check the date of this Privacy Policy (which appears at the top of the Privacy Policy) and review any changes since the last version.

QUESTIONS

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the following methods:

Email: HELLO@BIGFACEBRAND.COM

Mail: 7927 Patriots Landing Place, Quinton, VA, 23141, United States