We roast to order. Which means your coffee is roasted fresh.

We source from all around the world. Always searching for the best coffee in the world.

We ship orders 2-3 business days after we receive your order.

Yes, we do. Should you have further questions please contact our team at hello@bigfacebrand.com

Please note, the recipient of the international order will be responsible to pay any applicable import tariffs or fees as deemed necessary by the shipping provider.

We always offer free shipping on US orders of $75 and above.

Tracking numbers are generated when we create shipping labels, at which point you are alerted. There are times when it may take a few days for the order to be handed off and then scanned by USPS or FEDEX. Please wait a week for this to update before contacting support.

Our vision is a world with better coffee, big dreams, and bigger smiles! If you aren’t satisfied with your order we are happy to help! Please note the following details to our return policy before reaching out: 

Coffee - Coffee is perishable and is roasted to order, so we're unable to accept returns on coffee. However, if there was an error with your order, or if you were dissatisfied with the quality of your coffee, our expert customer service crew is here to help. Please email hello@bigfacebrand.com within 14 days of your purchase to seek a resolution. 

Not Coffee - If you are dissatisfied with your order in any way, don’t hesitate to reach out to our Customer Experience team at hello@bigfacebrand.com within 14 days of your purchase. We do not accept returns on items that have come in contact with perishable goods. This includes grinders, kettles, or other brew oriented products. We do not give refunds but we can exchange apparel products or give you store credit for your next purchase.

Unfortunately, no. Your order is committed to our system almost immediately after placing the order.

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